New User Resource Center
Getting started with HartfordFloodOnline
Here are resources to help you either get started learning about your new flood insurance processing platform as a new user or as a refresher.
- Scroll all the way to the bottom to view your "getting started" tools.
- Click the video image to watch the short, on-demand tutorials.
Helpful Links
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Getting Started:
How to Quote a Flood Insurance Policy
Just over 20 minutes, this video gives you an overview on how to create a new flood insurance quote. This is a basic introduction for new users.
Getting Started:
Learn How To Navigate Your Flood Insurance Processing Platform
Less than 10 minutes in length, this video shows agents and agency principals how to navigate their new flood insurance processing platform learning about their dashboard, documents, downloads, banking and commissions.
For Agency Managers or Principals:
How to Set Up ACH/e-Banking
If you're the agency manager or principal, here's a video to learn how to set up ACH/e-banking to receive commission payments and/or to make premium payments.
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Introducing the ManageFlood Policyholder Portal
Less than four minutes in length, this video gives you an overview on the benefits of the ManageFlood policyholder portal.
How to Report a Claim
Just over four minutes, this video teaches you how to report a claim in your flood insurance processing portal.
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For Your Policyholders:
How to File Your Flood
Insurance Claim
Learn how easy it is as a policyholder to file a flood insurance claim and track claim progress. This two minute video is a self-service tutorial for you to send to your insureds.
Marketing and Training Dashboards
Marketing Dashboard:
Click on this tab for flood insurance marketing campaign materials as well as other marketing assets to help you grow your book of business.
*The above screen shot is an example from the fictitious Glacier Insurance demo site to show the types of materials available to you in the Marketing Dashboard.
Training Dashboard:
Click on this tab for the most current training schedules and materials to help you increase your flood insurance knowledge and sales.
*The above screen shot is an example from the fictitious Glacier Insurance demo site to show the types of resources available to you in the Training Dashboard.
Sign Up for Additional Training
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